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1. Definitions and Interpretations
 The following definitions shall apply throughout this Agreement;
"Agreement" means these Conditions and Annexes hereto, the Customer Order, and any other document that the parties agree in writing will form part of the Agreement.
"Broadband" means telecommunication in which a wide band of frequencies is available to transmit information.
"Broadband Products" means any product supplied by us which uses Broadband.
"Business" means but is not limited to a trade or profession.
"Consumer" means any natural person who, in Agreements to which these Conditions apply, is acting for purposes which are outside his Business.
"Customer" means the Consumer or Business so named on the Customer Order with whom Purebroadband enters into this Agreement. Also referred to as "you" in these Conditions.
"Customer Equipment" means any equipment provided by the Customer and not sold by Purebroadband to the Customer under this Agreement.
"Customer Order" means the signup at www.purebroadband.co.uk completed by the Customer or other Customer order for Services and/or Equipment.
"Charges" means any or all charges to the Customer payable to Purebroadband as shown on our website at www. Purebroadband.net whether for Internet access and/or any other Service or Equipment which you purchase from Purebroadband from time to time.
"Contact Us" means the tool at www.purebroadband.co.uk that enables electronic communications between You and the Purebroadband Customer Services Team.
"Domain Name" means any name and appropriate classification and/or geographic locator registered with an appropriate domain registry and converted to an Internet address by means of a Domain Name Server.
"Equipment" means goods provided by Purebroadband to the Customer under this Agreement including Hardware, Software, documentation or other materials.
"Hardware" means any physical product provided by us or on our behalf.
"Intellectual Property Right" includes patents, inventions, know-how, trade secrets and other confidential information, registered designs, copyright, database rights, design rights, rights affording equivalent protection to copyright, semiconductor topography rights, trade marks, service marks, logos, domain names, business names, trade names, moral rights, and all registrations or applications to register any of the aforementioned items, rights in the nature of any of the aforesaid items in any country or jurisdiction, rights in the nature of unfair competition rights and rights to sue for passing-off.
"Internet" means the global data network comprising interconnected networks using TCP/IP to which Purebroadband is connected and provides access to its Customers.
"Nominated third party" means any third party nominated by us to supply you with any Equipment or Services pursuant to this Agreement.
"Password" means the alphanumeric characters chosen and used exclusively by the Customer at his own risk for the purpose of securing and maintaining the exclusivity of his access to Purebroadband's service.
"Premises" means the place where the Equipment will be delivered and installed in order to provide you with the Service. 
"Service" means Services provided by Purebroadband to the Customer under this Agreement and includes all or any part of the range of Internet connectivity, subscriptions, content, services and applications provided to you by us. 
"Software" means a program/programs used to operate computers and related devices. 
"TCP/IP" means Transmission Control Protocol/Internet Protocol, the basic communication language or protocol of the Internet. 
"User Name" means such sequence of alphanumeric characters as are used from time to time by the Customer to identify himself to other users of other computers to which Purebroadband is from time to time connecting or otherwise forwarding data to and from the Customer. User name also constitutes the customers parent administrative account name under which other services can be purchased.
"Working Days" means Monday to Friday, excluding Bank or other Public holidays in the United Kingdom.
1.2 In the event of any conflict (whether as to interpretation or otherwise) between the provisions of the Customer Order, these Conditions and Annexes, the provisions of any other Agreement or document referred to in these Conditions and Annexes the following order of precedence shall apply:
1.2.1 the Customer Order;
1.2.2 these Conditions and Annexes; and
1.2.3 any other Agreement or document.
2. Acceptance of Orders 
Any Customer Order shall comprise an offer which must be expressly accepted by Purebroadband before an Agreement is completed in accordance with clause 4. Purebroadband reserves the right in its absolute discretion to refuse any such order. All Agreements are subject to the availability of the Service and/or Equipment ordered.
3. The Service 
3.1 Subject to these Conditions Purebroadband will provide the Services and/or Equipment specified in the Customer Order.
3.2 Any date indicated by Purebroadband as a date for connection is an estimate only and may be liable to change without prior notification to the Customer. Accordingly Purebroadband will not be responsible for any delay in connection beyond such a date. We will use reasonable endeavours to provide you with reasonable notice of any delay.
3.3 The Customer must inform Purebroadband of any change to their telephone, fax, email or other contact addresses prior to the change becoming effective. Any such change may impact on the Services offered to you, and may incur further charges.
4. When our Agreement with you starts 
4.1 You can sign up for the Service or purchase Equipment online using our contact form or on the telephone or in person, in any case you will be deemed to be making an offer to Purebroadband on the basis of these Conditions and all related policies, including the Acceptable Use Policy at Annexe 1 of these Conditions. 
4.2 Acceptance is when the Service is activated, or when we accept receipt of the Charges (whichever is soonest) at which point, subject to clause 5 below, the Agreement shall commence. When we have processed your payment we will provide you with the relevant service.
4.3 Purebroadband will use reasonable endeavours to provide the Service and/or deliver Equipment by the date agreed with the Customer, but all dates are estimates and Purebroadband has no liability for any failure to meet any date.
4.4 The right to use the Service is personal to you or if you are a Business your employees. You must advise us if you suspect that someone else is using your account or is able to access your account.
4.5 You select the type of Service and duration of the Agreement during the completion of the Customer Order.
4.6 When we provide the Service to you, we promise to use all reasonable skill and care of a competent Internet Service Provider.
4.7 The terms of this Agreement shall prevail over any terms and conditions from the Customer with whom we are dealing. 
5. Getting Started 
5.1 For Broadband Products
5.2 Before we can be certain that we can provide you with the Service, we need to:
5.3.1 successfully complete a line test and survey to demonstrate that we can effectively provide the Service to you; and
5.3.2 successfully activate the Service.
5.4 If the items contained in clause 5.3.1 cannot be successfully completed and, as a result, we cannot provide you with the Service, the engineer on site will inform you immediately.
5.5 We may give you some advice on preparing your Premises. As a minimum, you will need to provide a suitable location for any Equipment required to access the Service.
6. Equipment 
6.1 If you are purchasing Equipment from Purebroadband, whether on its own or in addition to the Service, you shall be subject to the Equipment Conditions in this clause 6. 
6.2 Delivery, Title and Risk: 
6.2.1 Any time or date stated for delivery is an estimate only. We will make every effort to dispatch Equipment on time, but we will not accept liability for failure to deliver within the stated time. 
6.2.2 If we are unable to deliver the Equipment within 30 days of the date of the Customer Order, you, as your sole remedy, are entitled to cancel the order and require any monies paid to us in respect of that order to be refunded. In order to cancel in these circumstances, you must send your notice of cancellation to us via email or letter after the above date but before delivery of the Equipment or notification from us that the Equipment is ready for delivery. 
6.2.3 We do not accept liability for shortages or damage to deliveries unless you notify us of the shortage or damage in writing via email/letter within 7 days of receipt of the delivery. 
6.2.4 You have to accept the Equipment when it is ready for delivery. 
6.2.5 Delivery is deemed to take place when the Equipment is delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you. 
6.2.6 Title in the Equipment does not pass to you until payment is received in full by us, or when the Service is activated where applicable. 
6.2.7 If you cannot accept delivery because you are not at home we may, at our option: 
6.2.7.1 re-arrange delivery provided that we may charge you for the additional delivery costs incurred. 
6.2.7.2 sell the Equipment at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to you any excess over the sale price or charge you for any shortfall or; 
6.2.7.3 store and insure the Equipment at your expense and risk. 
6.2.8 You may request a Proof of Delivery, provided that this request is made in writing via email/letter within 3 months of the date of delivery and we shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed. 
6.2.9 You are responsible for any wear and tear to Equipment. You will be subject to the terms and conditions and warranty specified by the Equipment producer for Equipment use. We will have no responsibility or liability for malfunctioning or defective Equipment. 
6.2.10 Where Equipment is ordered as part of a Service, is shipped prior to the activation of the Service and the activation of the Service fails, the following applies: 
6.2.10.1 You may choose to retain the Equipment, in which case you are liable for the full price of the Equipment as specified on our website at the time the order was placed in all cases other than that of the CPE (Nanobeam, Powerbeam etc); 
6.2.10.2 You may choose to return the Equipment, in which case you will be responsible for shipping and associated costs incurred. The Equipment must be returned unopened and in perfect re-saleable condition. Any defacement of the producer's packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at our sole discretion; 
6.2.10.3 Any refunds for activation, Equipment and initial subscription may be adjusted to reflect any outstanding charges or damage to any returned Equipment; or 
6.2.10.4 We reserve the right to levy further charges if any Equipment is not returned or full payment received within 14 days of us notifying you of the failed activation. 
6.3 Product specification: 
6.3.1 We will make every effort to supply Equipment as advertised but we reserve the right to supply the Equipment subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities, without prior notice. 
6.3.2 If we cannot supply the Equipment ordered by you, we reserve the right to offer Equipment of equal or superior quality at no extra cost. In such a case, if you do not wish to accept the alternative Equipment offered, you may cancel the order and require the refund of any money paid to us in respect of that order. This shall be your sole remedy in these circumstances. 
6.4 Trade names and trademarks: 
6.4.1 Trade names and trademarks are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products. 
6.4.2 If no brand of Equipment is specified by us, and if you require a particular brand of Equipment you must check with us before placing an order to determine the brand of the Equipment you wish to purchase and specify in writing the brand you wish to purchase. If you do not do so, then you are deemed to accept the brand of any Equipment that we send you. 
6.5 Installation Requirements, Access and Site Regulations: 
6.5.1 To enable the installation of the Equipment, you will, at your own expense: 
6.5.1.1 provide a suitable environment, use accommodation and foundations, including all necessary trunking, conduits, cable trays and ample power supply in accordance with the relevant installation, standards and manufacturer's instructions; 
6.5.1.2 take up or remove such fitted or fixed floor coverings, ceiling tiles, suspended ceiling and partition covers, as we or a nominated third party advise are necessary to install the Equipment, and carry out afterwards any making good or decorator's work required. 
6.5.2 All preliminaries must be completed in advance of any installation work. 
6.5.3 You must: 
6.5.3.1 obtain all necessary consents, including consents for any necessary alterations to buildings; and 
6.5.3.2 provide any electricity and connection points required by us or a nominated third party. 
6.5.4 You will provide our or a nominated third party's employees, with access to any site at all reasonable times where reasonably required for the provision of the Service. We will normally only require access during normal working hours but may require you, on reasonable notice, to provide access at other times. We may agree to work outside our normal working hours, but you must pay any additional charges for doing so. 
6.5.5 Our personnel will observe your reasonable site regulations, as previously advised to us in writing via email/letter or agreed on the telephone. 
6.5.6 You will provide a suitable and safe working environment for our personnel and personnel of our nominated third parties. 
6.6 Software and documentation: 
6.6.1 Where Software is supplied as the whole or part of the Equipment, we grant you, to the extent that we are entitled to do so, a non-exclusive, non-transferable licence to use the Software for the purpose for which it is supplied. 
6.6.2 You will keep the Software and any operating manuals and other documentation supplied under the Agreement confidential, and will not disclose them other than to your employees, agents or contractors who need to use them to operate the Equipment. You will ensure that such employees, agents and contractors will themselves keep confidential, and not disclose to third parties, the Software and any operating manuals and other documentation supplied under the Agreement. 
6.6.3 You will not, without our prior consent, copy (except as permitted by law), de-compile or modify the Software in any way, nor copy the operating manuals or documentation. 
6.6.4 You will sign any agreement reasonably required by the owner of the copyright in the Software to protect the owner's interest in that Software. 
6.7 Warranties and returns: 
6.7.1 In the event that Equipment is found to be faulty, we offer the returns facilities described below. 
6.7.2 All Equipment supplied by us is warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such Equipment would normally be used, for a period of 12 months from the date of supply. Subject to this, however, Equipment is not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. 
6.7.3 We shall use our skill and expertise to carry out any contracted works ("Works") to a standard equivalent to that of a competent computer professional, and shall warrant our work as free from defects for a period of 30 days after completion of the Works. In particular, we cannot be held responsible for any fault or damage not caused by our or our nominated third party's personnel. 
6.7.4 In the event of a claim arising relating to the Works, we reserve, at our sole discretion, the right to appoint an independent expert in the field to appraise the work carried out in the execution of the Works. Additionally, we cannot be held responsible for Equipment installed or configured when the Equipment has subsequently been altered or configured by persons other than our personnel or the personnel of our nominated third parties. 
6.7.5 Except as expressly provided in this clause, all other express or implied terms or warranties relating to the Equipment or the Works are excluded to the fullest extent permitted by law. 
6.7.6 You must check suitability and specifications of Equipment before ordering. 
6.7.7 In the event that we, at our discretion agree to accept the return for credit of unwanted Equipment, the Equipment must be returned with our prior written agreement through the Contact Us tool within 14 days of delivery. The Equipment must be unopened and in perfect re-saleable condition. All Equipment returned in these circumstances will be subject to a handling fee of 10% of our sale price for the Equipment, or £20, whichever is the greater. 
6.7.8 Subject to testing to verify any alleged fault, we will accept the return of defective Equipment for full refund or replacement at our option, if, but only if the Equipment is returned within 14 days of delivery. 
6.7.9 We will advise, as appropriate, of what method of delivery to use to return the Equipment. Depending on the nature of the Equipment purchased, we will either arrange a courier collection, or you must return the Equipment directly to us. If the Equipment is found on inspection to be defective, the cost of returning the item will be refunded to you. Authorised Equipment returns must be sent to the address we notify you of when you request the return. 
6.7.10 Any defacement of the packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at our sole discretion. 
6.7.11 We cannot accept liability for packages damaged during transit. It is your responsibility to package the Equipment adequately to prevent damage. 
6.7.12 Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the Equipment for its full value. 
6.7.13 On receipt of the returned Equipment we may test it to identify the fault you have notified to us. If following the testing process the Equipment is found to be in good working order, without defect, we may return the Equipment to you and the carriage costs of this return will be your responsibility. If you have required us to provide you with replacement Equipment before completion of the testing process, you will also have to pay for this Equipment.
6.7.14 This warranty will not apply if the Equipment has been worked upon, altered or damaged in any way by you or your employees or agents, or to Equipment not used in accordance with the producer's instructions. 
6.7.15 Unless otherwise stated in the producer's documentation, all Equipment delivered to a UK mainland address carries a 12-month warranty. If you wish to make a warranty claim, you must comply with the producer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the Equipment producer to deal directly with the return. In these instances, we will provide you with the contact information for the relevant producer. If you are a Consumer, this does not affect your statutory rights. 
6.7.16 No Software on which seals have been broken can be returned for credit. If any Software supplied by us is faulty, the producer will ordinarily replace it. If you are a Consumer this does not affect your statutory rights. Please note Software licences are non returnable unless the Software is materially non-compliant with its specification or the physical media on which it is supplied is defective. 
6.8 Health and Safety: 
6.8.1 In accordance with the Health and Safety at Work Act, 1974 and the Consumer Protection Act 1987, we confirm that the Equipment we supply as a distributor does not present a hazard to health and safety: 
6.8.1.1 when properly used for the purpose for which it is designed; and 
6.8.1.2 when you take reasonable and normal precautions in its use. 
7. Cancellation
7.1 If you are a Consumer: 
7.1.1 Should you wish to cancel your service with Purebroadband we will require 14 days notice so we can book you in to come and recover our equipment.7.2.1. You will be eligible for a full refund of the installation costs if you cancel within the first three months provided the following terms are met;
7.2.2 We have been given fair and adequate chance to resolve any and all issues.
This includes running tests from your home for us and reporting back in full so we can discover the root cause of any problems.
7.2.3 All tests must be run from equipment in good repair whilst making sure that is the sole connection within the household.
7.2.4 If we have not resolved the issues after been given the chance to try we alone will collect our equipment. This is to ensure that our equipment has not been tampered with in any way. If we have installed and removed only we could have caused any damage and so full refund will be given on the day by the same method the original payment was made. If the equipment has been removed by an un-authorised party the equipment will have to undergo rigorous testing before been redeployed. Only half of the install cost will be refunded to cover our costs of testing said equipment and this will only be refunded following all tests. 
7.3 If our equipment is returned faulty we reserve the right to withhold the full installation fee.
7.4 Our equipment to be returned includes the CPE (Nanostation M5, Loco M5 or Powerbeam or other), the power supply, the CAT 5 cable and all plugs and /or related equipment including any poles/brackets used during the installation. Failure to produce any of the above items will result in a reduced refund in accordance with our losses.
7.5 This policy must be adhered to at all times and will not be open to negotiation.

8. Providing Instructions 
We may accept instructions regarding the Service and/or Equipment from any person who reasonably appears to be acting on your authority. Any agreements made on your behalf by such a person will be binding on you and subject to these Conditions. 
9. Service Security
9.1 You must not use a false identity in email or other network communications.
9.2 You must not attempt or participate in, the unauthorised entry into or viewing of another Customer's account or another system.
9.3 Computers and network systems shall not be used for fraudulent activities, or used to breach another organisation's security (cross networking hacking). This is an illegal act and prosecution under criminal law may result.
9.4 Network traffic may be monitored from time to time for the purposes of backup, problem solving, network management and where required by law.
9.5 If we think there has been or may be a breach of security or misuse of the Service, we may:
9.5.1 change your Password and then notify you of this change; and/or
9.5.2 suspend access to the Service.
9.7 We shall have the right from time to time to change your User Name, internal address and/or Password allocated by us for the purpose of essential network maintenance, enhancement, modernisation or other work which we deem necessary to the operation of the Service or on any other reasonable grounds. Any such changes will be notified to you by email or text.
9.8 If any of the information provided by you during the sign-up procedure changes, including any changes to your payment details, you must inform us immediately. Please note that if you update your address because you are moving Premises and need Broadband at the new location, there will be costs incurred for which you are liable. More information can be found in our FAQ's 
here.
10. Actions we may need to take 
10.1 We may have to alter code or access numbers or technical specifications associated with the Service for operational reasons. If we do this, we will use reasonable endeavours to give you reasonable notice. 
10.2 If any operator shall discontinue the provision of telecommunications services to Purebroadband or shall alter, modify, expand, improve, maintain, repair, suspend or otherwise change the telecommunications services or any part thereof provided to us, we shall be entitled to discontinue, alter, modify, expand, improve, maintain, repair, suspend, disconnect or otherwise change the Service to you as necessary. 
11. Suspension 
11.1 We may need to temporarily suspend, with reasonable notice, the Service or parts of the Service for operational reasons, including but not limited to:
11.1.1 repairs;
11.1.2 planned maintenance; or
11.1.3 upgrades.
11.2 Should we need to temporarily suspend the Service or parts of the Service in accordance with clause 11.1, we shall use reasonable endeavours to restore the Service as soon as is reasonably practicable thereafter.
11.3 We may suspend the Service to you without notice and without prejudice to our rights of termination under clause 23 in the event of the following:
11.3.1 failure by you to make any payment to us on its due date for payment;
11.3.2 if you contravene the Acceptable Use Policy or any term of this Agreement.
11.4 If we decide to suspend the Service or part of the Service (for any reason), we reserve the right to restore it (if neither you nor we have ended this Agreement) only if we are reasonably satisfied that you will only use the Service as agreed.
11.5 If we decide to suspend the Service, this Agreement will continue during the period of suspension and you will have to pay all relevant Charges.
12. Repairing faults in the Service 
12.1 Although we attempt to provide you with the best possible Service, we cannot guarantee that the Service will never be faulty. We shall use our reasonable endeavours to correct all reported faults as soon as is reasonably possible.
12.2 If there is a fault with the Service, or you forget a Password, you should contact the Purebroadband Customer Service Team.
12.3 We may sometimes monitor or record calls to or from our Customer Service Team. We may do this for training purposes or to improve the quality of our customer service.
13. Paying our Charges 
13.1 You must pay the Charges for the Service and/or Equipment at the price prevailing at the time of the Customer Order. The Charges form part of this Agreement. You will be responsible for the maintenance of your connection settings. We will not be liable for any Charges incurred where you have not followed our recommended connection settings. Any Charges incurred due to incorrect connection settings will be payable by you. 
13.2 When you register for the Service and/or place an order for Equipment, we will ask you to select a payment method and we will begin charging you for the Service on the date that the Service is activated, or when your Customer Order has been accepted (whichever is the sooner). Following activation of the Service, Charges shall be payable monthly unless any other payment method has been agreed in writing between Purebroadband and the Customer or as detailed on any accepted Customer Order. Charges for Equipment ordered by you are payable by cash/cheque/card.
13.3 We will invoice Services and/or Equipment, together with VAT (where applicable), at the price prevailing at the time of the Customer Order.
13.4 You understand and agree that if you fail to make payments of Charges when they are due, we may suspend or cancel your Service, in part or in full, until payment is received in full. If we need to cease your Service because you have not paid and you then later decide to resume the Service, there may be a re-activation and administration charge where applicable, for which you will be liable.
13.5 Unless you notify us to the contrary, Services provided for an agreed period will automatically continue when the agreed period comes to an end. In these circumstances, you understand and agree that continuation of the Service will incur the Charges for the Services prevailing at the point of termination of the agreed period unless you notify us in accordance with clauses 23 and 26.
13.6 Where we arrange for an engineer to visit your Premises for activation of the Service, or for resolution of a fault, you will be responsible for any costs incurred owing to any of the following:
13.6.1 an engineer attends an incorrect address as provided by you;
13.6.2 the site for installation does not meet the minimum requirements as agreed during the product registration;
13.6.3 an engineer arrives to carry out the installation at the address provided by you, but you no longer want the installation completed;
13.6.4 entry is refused to the Premises, or access cannot be gained, at the appointed time, as agreed between you and us;
13.6.5 you report a fault, an engineer attends your Premises, and discovers the fault is not the result of the Service or Equipment;
13.6.6 your reported problem, following your request for an engineering visit, cannot be confirmed; and
13.6.7 when you cancel a request for an engineering visit later than 48 hours before the scheduled visit.
13.7 Interest payable on demand shall accrue from day to day on overdue amounts at the rate of 2% above the base rate of HSBC Plc together with VAT if applicable.
13.8 We reserve the right to engage a third party debt collection agency in order to obtain any outstanding debt. Any additional charges generated as a result of this process will be payable by you.
13.11 You must pay any costs incurred by us due to the cessation of your broadband service (either when cancelling your service or as a result of a house move where a cessation and new provision of service is required).
14. Use of the Service 
14.1 You will not use the Service, and will take all reasonable precautions to ensure that no one (including you) uses the Service:
14.1.1 fraudulently or in connection with a criminal offence or in breach of any law;
14.1.2 to send, knowingly receive, upload, download or use any material which is or may be offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of any Intellectual Property Right, confidence, privacy or any other rights;
14.1.3 to cause annoyance, inconvenience or needless anxiety;
14.1.4 to spam or to send or provide unsolicited advertising or promotional material or knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party. We reserve the right to restrict or block any unsolicited email to or from you;
14.1.5 in an unlawful manner, in contravention of any legislation, laws, licence or third party rights or in contravention of our Acceptable Use Policies located here. We reserve the right to make an administrative charge as a result of abuse of any Acceptable Use Policies;
14.1.6 in a way that does not comply with any reasonable instruction that we have given you; or
14.1.7 in such a way that your account is used to access the Service more than once at a time unless your product specifically allows it. 
You agree that a breach of any of the provisions in this clause, and indeed any clause within the Acceptable Use Policy, will comprise a material breach of contract, which may lead to suspension of the Service or ending the Agreement, in accordance with clause 20. You agree to indemnify and hold harmless Purebroadband against any expense, loss or damages that we might suffer by reason of any breach by you of this clause. 
14.2 If we think that your use of the Service may:
14.2.1 impair the security of the system and/or the network used to provide the Service; or
14.2.2 cause detrimental performance of the Service to you or any other Customer;
we may suspend your access to the Service or parts of the Service in accordance with clause 20. If possible, we will give you prior notice if we do suspend your service pursuant to this clause. 
14.3 Where we provide you with Services that involve providing storage space (temporary or otherwise), or transfer capabilities on our systems, we may impose limits (which we may vary from time to time) on the storage space, or transfer capability we provide to you in order to ensure the quality of the Service to you and any other Customer. We may suspend, reject or delete material that exceeds these limits. If possible, we will give you prior notice before taking action.
14.4 We may make available to you Software that enables you to use the Service. You must not copy, modify or distribute this Software (save only to the extent permitted by law). It is important that you only access the Service through this Software or in an alternative way permitted by us and you must not attempt to circumvent any security measures in the Service or software.
14.5 When we provide you with the Service and any associated Software, it is for your use only. Therefore, you must not re-sell, transfer, assign or sub-license the whole or any part of the Service or the associated Software to anyone else.
14.6 Certain Services are provided with data-transfer caps. You are responsible for all data-transfer and use of the Service, and are liable for all costs incurred as a result.
14.7 It is the Customer's responsibility to obtain and keep in force any licence necessary for the Customer to use the Service in any country in which it is provided.
14.8 The Service must not be used in any way that:
14.8.1 does not comply with the terms of any legislation or any licence applicable to the Customer or that is in any way unlawful; and
14.8.2 does not comply with any instructions given by us or any other public telecommunications operator or other competent authority, in any country where the Service is provided.
15. Content provided by us 
15.1 As part of the Service, we may provide you with content, including applications, data, information, video, graphics, sound, music, photographs, software or any other material. This content may change over time. 
15.2 The content we provide to you can only be used for your own purposes and may be protected by copyright, trademark and other Intellectual Property Rights. You are not allowed to copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the content. 
15.3 Although we take precautions, we cannot guarantee the accuracy or completeness of the content. For this reason, your use of the content (for whatever purpose) is at your own risk. 
15.4 Some of the content will have its own Terms and Conditions. These may be displayed online or elsewhere. If you access this content, you must comply with those Terms and Conditions. You should be aware that any content provided on a subscription basis as part of the Service will cease when this Agreement ends. 
16. Your website 
16.1 As part of the Service, you may be able to set up your own website(s). If you choose to do this you are responsible for the material that you or anyone else puts on your website(s). You agree to indemnify and hold harmless Purebroadband in respect of any expense, loss, or damage which Purebroadband may suffer by reason of the material on your website. 
16.2 Material on your website(s) must not, and the use of it must not, in any way be unlawful. In particular, you must obtain all necessary licences and consents (including those from owners of copyrights, performing rights and any other relevant Intellectual Property Rights). 
17. Your use of the Internet 
Access to the Internet may be included in the Services provided to you. The Internet is separate from the Service and use of the Internet is at your own risk and subject to any applicable laws. We have no responsibility for any goods, services, information, software, or other materials you obtain when using the Internet. 
18. Privacy
18.1 In general, when you visit our websites and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will not provide any of your personal information to other companies or individuals without your permission or unless it is necessary to provide you with the Services and/or Equipment you request from us. In particular we may need to provide your name and delivery address to third parties that we use for the purposes of delivering specific Services and/or Equipment to you. 
18.2 Some of our sites require registration to access. There are also occasions where we will ask for additional information. We do this to be able to better understand your needs, and provide you with Services and/or Equipment that we believe may be valuable to you. 
18.3 We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a Credit Card number to make a purchase). we will take reasonable steps to protect it, such as encrypting your Card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes. 
18.4 Our websites may provide links to third party websites. Since we do not control these websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites. 
18.5 If you would like to change your preferences for the electronic communication you receive from Purebroadband, please contact the Purebroadband Customer Service Centre by phone or by email. 
18.6 Our websites use cookies for various reasons. Cookies enable us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors. We also use cookies when you register for one of our Services. In this situation, a cookie will store useful information that enables our website to remember you when you return to visit us. Cookies from our websites can only be read by our websites. 
18.7 If you feel your privacy has been breached, you can contact us via email, letter or telephone. 
19. Data Protection 
19.1 We do not capture and store any personal information about you, except where you choose to give us your personal details voluntarily when enquiring about ordering any of our Services and/or Equipment. In these cases, the personal information you give is used exclusively by us for providing you with current and future information about our Services and Equipment. We will not pass any of your personal data to outside organisations and/or individuals, except for the purposes of delivering specific Services and/or Equipment to you or with your express consent. 
19.2 Our websites monitor website traffic to help us improve our services. This information is not linked to any personal data so that visitors to our site remain anonymous. 
19.3 You have a right to know about the personal information we hold about you. You also have a right to have your data corrected or deleted. If you want to know what personal data we hold, please give us details of the account you require information on and we will return the details to the registered account address.
19.4 Please address all your requests and/or queries about our data protection policy along with a cheque for £10 made payable to "
 Purebroadband" and send it marked confidential by recorded delivery post to: 
Data Protection Officer, Purebroadband, 364, Anlaby Road, Hull, HU3 6NS
19.5 Your details will be sent within 30 calendar days of the funds clearing 
20. Breach of Contract 
20.1 We can suspend the Service in whole or in part, or end this Agreement (or both) at any time:
20.1.1 with immediate effect if you materially breach this Agreement or commit a series of non-material breaches of this Agreement;
20.1.2 with immediate effect if we have reasonable grounds to suspect that the Service is being used in a way described in clauses 14.1, 14.2 or 14.3, even if you do not know that the Service is being used in such a way;
20.1.3 upon reasonable notice if you breach this Agreement in any other way and fail to remedy the breach within a reasonable period of being asked to do so;
20.1.4 with immediate effect if bankruptcy or insolvency proceedings are brought against you, or you make an arrangement with your creditors, or a receiver or administrator is appointed over any of your assets, or you go into liquidation; or
20.1.5 with immediate effect if we have terminated your use of any Service previously provided to you due to your breach.
20.1.6 with immediate effect where the Service cannot be provided to the Premises requested by the Customer.
20.2 If we have suspended or terminated this Agreement under sub-clause 14.1 above, we will inform you of such suspension or termination as soon as is reasonably possible and provide details of why this action has been taken.
21. Matters beyond our reasonable control 
If we cannot do what we have promised in this Contract because of something beyond our reasonable control (including, without limitation, industrial disputes involving our employees), we will not be liable for this. If the events continue for more than three months, we can terminate this Contract immediately by giving you written notice through the Contact Us tool. Please see paragraph 23 for your right to end this Agreement.
22. Our liability to you 
22.1 We will be liable if you are injured or die as a result of our negligence. We do not limit that liability by paragraphs 22.2 or 22.3 or in any other way.
22.2 We have no liability (whether in negligence or otherwise) for any loss not reasonably foreseeable by us when this Contract starts, nor any loss of opportunity, goodwill, reputation, business, revenue, profit, or savings you expected to make, wasted expenditure, data being lost or corrupted, loss or damage incurred by you as a result of third party claims or any indirect, special or consequential loss or damage howsoever caused.
22.3 Any liability we have of any sort (including liability for negligence) is limited to £250,000 for any event or related series of events and £500,000 for all events in any 12 month period. 
22.4 You will indemnify us against any claims or legal proceedings which are brought or threatened against us by a third party because the Service and/or Equipment is used in breach of these Conditions.
22.5 We do not have any liability of any sort (including liability for negligence) for the acts or omissions of other service providers, or for faults in or failures of their networks and equipment.
22.6 Each provision of this clause operates separately in itself and survives independently of the others.
23. Ending this Agreement
23.1 This Agreement can be ended by:
23.1.1 us giving 14 days notice to you; or 
23.1.2 you giving 14 days notice to us. 
23.1.3 you giving us immediate notice within the 14 day notice period if, under clause 24, we inform you that we are increasing our charges or changing the conditions of this Agreement to your detriment. 
23.2 If we give you notice, you must pay the Charges applicable up to the end of that notice. If you give us notice, you must pay us the Charges that would have been due within the notice period. 
23.3 If you give us notice that ends, or we end this Agreement under clause 20, during the period of the Agreement, you must pay us the relevant cancellation Charges set out in your Agreement. 
23.4 If you give us notice that falls before the end of your current Agreement period because we have increased our Charges or materially changed the Conditions of this Agreement to your detriment, you may cancel in 14 days of being given notice. 
23.5 If you have paid any Charges for a period after the end of the Agreement we will either repay it or put it towards any money you owe us 
24. How this Agreement can be changed 
We may change this Agreement, including our Charges, at any time. We will give you at least 30 days notice of any changes before they take effect. You may not change any term of this Agreement. As explained in clause 23, you can end this Agreement by giving us immediate notice in this 14 day period if we increase our Charges or change the Conditions of this Agreement to your detriment. 
25. How this Agreement can be transferred
Neither we nor you can transfer this Agreement or any part of it except that we can transfer all or part of it to a company that is a subsidiary or holding company of ours, or a subsidiary of that holding company (all as defined by Section 736 of the Companies Act 1985 as amended by the Companies Act 1989). 
26. Notices
26.1 Any party wishing to give notice to the other under this Agreement must use one of the following mechanisms. No other form of communication will be accepted, unless specifically stated otherwise in this agreement: 
26.1.1 To us: via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to:
Purebroadband, 364, Anlaby Road, Hull, HU3 6NS          
26.1.2 To you: via email or letter to the address provided by you in the Customer Order. 
26.2 Any notice given by email shall be deemed to be served on the day of transmission. In the case of written postal notice, notice shall be deemed to have been served on the date of acceptance by signature of the recorded delivery or 2 Working Days after the date of posting, whichever is sooner. 
26.3 You are responsible for checking for email sent to the email address provided to you as part of the Service. 
27. Errors and Omissions 
27.1 We will make every effort to ensure that all prices and descriptions quoted on our Website or in communications to you are correct and accurate. However, it is inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, we will be entitled to rescind the Agreement, notwithstanding that we have already accepted your order and/or received payment from you. Our liability in that event will be limited to the return of any money you have paid in respect of the order. In the case of a manifest error in relation to price, you will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by us through the Contact Us tool after the manifest error has been discovered. 
27.2 A 'manifest error', as the term is used in paragraph 27.1 above, means, in relation to an incorrect price, a price quoted in error by us which you knew or should reasonably have known was quoted in error, for example, because the price was significantly lower than the usual market price for the Service and/or Equipment in question and was not subject to a special offer.
28. Waiver 
Neither we nor you shall be considered to have waived any right under this Agreement because of failure or delay in exercising that right. 
29. Third party rights 
A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This condition does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act. 
30. Governing Law and Jurisdiction 
30.1 This Agreement and any matter arising from or in connection with it shall be governed by and construed in accordance with English law. 
30.2 Each Party irrevocably agrees to submit to the exclusive jurisdiction of the English courts over any claim or matter arising from or in connection with this Agreement or the legal relationships established by or in connection with such Agreement. 
31. General
31.1 Nothing in these Conditions affects your statutory rights as a consumer. 
31.2 If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions. 
31.3 In this Agreement, unless the context otherwise requires or is otherwise specified: 
31.3.1 the words "including" and "include" and words of similar effect shall not limit the general effect of the words before them; 
31.3.2 reference to any agreement, contract, document or deed shall be considered as a reference to it as varied or supplemented; 
31.3.3 obligations undertaken by a party which comprises more than one person are made by them jointly and severally; 
31.3.4 words importing persons shall include firms, companies and bodies corporate and vice versa; 
31.3.5 words meaning the singular shall include the plural and vice versa; 
31.3.6 words describing gender shall include either other gender; 
31.3.7 construction of this Agreement shall ignore the headings, contents list and front sheet (all for which are for reference only); 
31.3.8 references to a numbered clause, schedule, paragraph, or appendix are references to the clause, schedule, paragraph or appendix of or to these Conditions or an Agreement so numbered; and 
31.3.9 any reference to any legislative provision shall include any subsequent re-enactment or amending provision.      
ANNEXE 1
ACCEPTABLE USE POLICY
1. Application of the Service 

1.1 The Service includes a number of product features. Not all product features are activated as standard. Product features that require Customer activation are subject to reset should they remain unused for 3 months. 
1.2 You are required to sign-up to an appropriate account type depending on your required utilisation. Certain accounts are designed for consumers only. If you wish to use your account commercially then you must sign-up to a Business account where appropriate. For guidance, we consider commercial use to be at a level above that which is running a part time Business or supporting any kind of hobby. Business accounts must be used if the account is to be used from any official Business Premises. 
2. Disruption to the Service
2.1 You may not disrupt the Service(s). The Service(s) also may not be used to interfere with computer networking or telecommunications Services to any user, host or network, including, without limitation, denial of Service attacks, flooding of a network, overloading a Service, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or Software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. 
2.2 Using the Service, particularly "Always On" products, to run open servers, such as SMTP relay, web proxy and NNTP, is prohibited. We define an open server being one which can be connected to over the Internet by hosts not in a trusted list. 
3. Inappropriate Use 
3.1 There may be content on the Internet or otherwise available through the Service(s) which may be offensive to some individuals, or which may not be in compliance with all local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly to children. We can assume no responsibility for the content contained on the Internet or otherwise available through the Service(s). You must assume the risk of accessing content through the Service, and neither we nor any of our employees, shall have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content. Parents may want to use a program capable of restricting access to sexually explicit material on the Internet. Content questions or complaints should be addressed to the content provider, and not us. 
3.2 You are solely responsible for any information that you publish on the Internet or other Internet Service(s). You must ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from receiving inappropriate content. We and our employees reserve the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful. 
4. Legal Obligations 
4.1 We and our employees have no obligation to monitor transmissions made on the Service(s). However, we and our employees have the right to monitor such transmissions from time to time and to disclose the same in accordance with your Agreement. 
4.2 By using the Service(s) to reproduce, publish, display, transmit and distribute content, you are warranting that the content complies with this Policy and you are authorising us and our employees to reproduce, publish, display, transmit and distribute such content as necessary for us to deliver the content in a timely manner when required through legal processes.
4.3 If you do not abide by the limitations of your Service(s), you will have action taken against them, not limited to, but including instant termination of your account without a refund. 
4. Any decision made by us in relation to this Service shall be final.
5 . Broadband Acceptable Use Policy 
5 .1 General
5 .1.1 The Broadband Internet access component of your account is based on a contended service. This policy contains guidelines on how you can use this Service. We manage our network using prioritisation techniques to ensure that during busy periods time sensitive applications such as VoIP, email, gaming and web browsing are given priority over bandwidth intensive, non-time-sensitive applications such as Peer-to-Peer (P2P) file sharing. Traffic shaping is used to a greater or lesser extent on nearly all Broadband Services.
5 .1.2 These guidelines are to give you a clear expectation as to what constitutes fair and reasonable account usage. You are bound by these guidelines we impose on you, as a user of the Service, in order that we can operate a reliable service for our customers. 
5 .1.3 If you do not abide by the limitations of this account, we will take action against you not limited to, but including, instant termination of your account without a refund.
5 .1.4 Any decision made by us in relation to this Service shall be final.
6. Email Acceptable Use Policy
6.1 Use of Email
6.1.1 We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of this Service. 
6.1.2 You may not send any adult material, material liable to offend, defamatory, confidential, secret or other proprietary material using the email service. You will be held responsible for and accept responsibility for any material of this nature available via your email. We accept no responsibility for material of this nature available via your email. 
6.1.3 We shall not be held liable for any loss of material however occasioned.
6.1.4 Access to your email will not be possible if your account is, for any reason, suspended. 
6.1.5 You may not use your email to post unsolicited messages to groups of people, nor may you operate an Open Relay. 
6.1.6 If so requested by us or a recipient of your email, you must desist from posting messages to said recipient on request. 
6.1.7 Any decision made by us in relation to this Service shall be final.

This Privacy Policy governs the manner in which Pure broadband collects, uses, maintains and discloses information collected from users (each, a "User") of the http://purebroadband.net/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Pure broadband.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Pure broadband may collect and use Users personal information for the following purposes:

- To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
    We may use feedback you provide to improve our products and services.
- To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails

 We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Pure broadband has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Pure broadband
364 Anlaby Road

Hull

HU3 6NS 
01482 778 838
This email address is being protected from spambots. You need JavaScript enabled to view it.

This document was last updated on June 26, 2013

Contact Us

Visit: 364 Anlaby Road, Hull, HU3 6NS
(Mon-Fri: 09:00 - 16:30; Sat: 09:00 - 13:00)

Phone: 01482 778838

Email: info@purebroadband.net

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